Run your whole helpdesk from WordPress. Own it outright.
Tickets, email-to-ticket, branded client portals, agent time tracking, company accounts and reports, built for IT providers, agencies and service businesses. No per-agent fees, and your data stays on your site.
- Unlimited agents & tickets
- No subscription required
- Built in Red Deer, Alberta
- $0per agent, per month, ever
- 8ready-made portal & email templates
- 6shortcodes for client & agent dashboards
- 100%of your ticket data on your own website
One plugin. The whole support operation.
Every feature below comes in the box. No add-on store, no paid “Pro” tier, and no features locked away until you upgrade.
Branded client portal
Drop a shortcode on any page and your clients get a polished support center.
- Open, track, reply to and close tickets
- File attachments saved to your Media Library
- Status tabs, search and ticket stats
- Layouts adapt to phones, sidebars and page-builder columns
Email-to-ticket
Clients email your support address. A ticket appears automatically.
- Connects to any IMAP mailbox, or by webhook (Mailgun, SendGrid, Postmark)
- Email replies thread onto the right ticket
- Only accounts with the right role can open tickets by email
- Quoted text, auto-replies and duplicates filtered out
Agent workspace
Work tickets in wp-admin or from a front-end agent dashboard.
- Internal notes clients never see
- Status, priority, categories and bulk actions
- “Assign to me”, release, and full assignment history
- Agent workload view at a glance
Smart assignment
Get every ticket to the right person, automatically.
- Round-robin or least-busy auto-assignment
- Route categories to specific agents (e.g. Billing to the office)
- Choose who’s in the rotation
- First agent to reply can take the ticket
Time tracking & billable hours
Know exactly how long every job took, and bill for it.
- One-click start/stop timer with a live clock in the admin bar
- Add time manually for calls and on-site visits
- Billable rounding (6, 15, 30 min…)
- Time reports by agent and client, with CSV export
Companies & client accounts
Organize clients the way an MSP actually works: by business.
- Company profiles with logo, contacts, notes and custom fields
- Auto-link new accounts by email domain (jane@acme.ca to Acme) New
- Company managers see all their team’s tickets New
- Create clients or link existing WordPress users
Activity reports
Every company, client and agent gets a profile with real numbers.
- Weekly, monthly and yearly breakdowns with charts
- Active vs. closed tickets and average time to close
- Time spent per ticket and recent activity feed
- Perfect for monthly client check-ins
8 templates & full branding
Make it look like your business, not someone else’s software.
- 8 preset designs, from light to dark mode
- Your logo, banner and colours from the Media Library
- Branded HTML email notifications with editable wording
- Different look per page if you want it
Roles, access & privacy
Decide exactly who sees and does what.
- Permission matrix for every WordPress role
- Support Client, Agent and Manager roles included
- Restrict any shortcode, or any content, by role
- Tickets and attachments stay in your own database
From “my printer’s broken” to an invoice-ready report
Razenet Support Desk was built by an MSP, for the way small IT and service businesses really work.
A client reaches out
They email your support address or use your branded portal. Their account is linked to their company automatically.
The right tech picks it up
Auto-assignment routes it, the agent starts the timer, and the client’s office manager can follow along.
You see the whole picture
Billable time per client, tickets per month and time-to-close, ready for invoicing and quarterly reviews.
Pay to own. $1,200 and it’s yours.
Pay in full, or spread it out. Either way your payments stop at $1,200 and you own the plugin for life. No per-agent fees, no renewals.
Pay once
The simplest way to own it today.
Owned for life from day one
- Every feature, no add-ons to buy
- Unlimited agents, clients and tickets
- All 8 templates and full branding
- Setup help from the Razenet team
Pay monthly, then own it
Same plugin, easy on cash flow.
Stops at $1,200 (48 payments), then it’s yours
- Everything in Pay once
- Cancel any time, no long contract
- Pay off early whenever you like
- Never pay more than $1,200 in total
No Forever Subscriptions or Pay Once, your choice!
On the monthly plan, if payments stop before the $1,200 cap is reached, the plugin is deactivated until payments resume.
Stop renting your helpdesk
Cloud helpdesks charge every agent, every month, for as long as you use them. Most WordPress helpdesk plugins renew every year. Razenet Support Desk stops charging at $1,200.
| Product | How you pay | Per-agent fees | Own it outright | Where your tickets live |
|---|---|---|---|---|
| Razenet Support DeskWordPress plugin | $1,200 once, or $25/mo until $1,200 | None | Yes, after $1,200 | Your WordPress site |
| ZendeskCloud helpdesk | $19–$115 per agent / month (annual billing) | Yes | No, access ends when you stop paying | Zendesk’s cloud |
| FreshdeskCloud helpdesk | $19–$89 per agent / month (annual billing) | Yes | No, access ends when you stop paying | Freshworks’ cloud |
| Fluent Support ProWordPress plugin | From $129 / year (1 site), renews yearly | None | Yearly licence | Your WordPress site |
| Awesome SupportWordPress plugin | Add-on bundles $149–$409 / year | None | Yearly licence | Your WordPress site |
| SupportCandyWordPress plugin | From $79 / year, or $249 lifetime (1 site) | None | Lifetime option available | Your WordPress site |
Competitor prices are list prices in USD as published on each vendor’s website in October 2026, before discounts, taxes and add-ons. They may change; check each vendor for current pricing. Product names are trademarks of their respective owners.
Good to know
Do I really own it after $1,200?
Yes. Once your payments reach $1,200, whether in one payment or monthly, the plugin is yours to keep using for life. There’s no renewal and no per-agent charge.
Is there a limit on agents, clients or tickets?
No. Add as many agents, client accounts, companies and tickets as your site can handle. Your price never goes up as your team grows.
Will it work with my theme?
Yes. The portal is designed to sit inside any WordPress theme or page builder, adapts to narrow columns and phones, and protects its own buttons and fields from theme styles. Pick one of 8 templates and add your own logo and colours.
How does email-to-ticket connect?
Connect your support mailbox over IMAP (Gmail, Microsoft 365, cPanel mail and more), or forward mail through an inbound webhook from Mailgun, SendGrid or Postmark. We’ll help you pick the right option for your hosting.
Where is my data stored?
Everything (tickets, replies, attachments, time entries and client profiles) lives in your own WordPress database and Media Library. Nothing is sent to a third-party helpdesk cloud.
Can my clients’ office managers see their team’s tickets?
Yes. Make any client a Company Manager and they can follow every ticket their colleagues open, with optional permission to reply and close tickets on their behalf.
Can I see it before I buy?
Absolutely. Book a live demonstration and we’ll walk you through the portal, the agent workspace, time tracking and reports using real examples.
Ready to own your helpdesk?
See Razenet Support Desk running live, and get answers from the family-owned Red Deer team that built it.
Know a business that’s tired of per-agent fees? Sharing Razenet Support Desk helps us keep building great tools.
