Razenet
Privacy Policy
Last updated: October 11, 2026
Who we are and what this covers
Razenet (“Razenet”, “we”, “us”) provides managed IT services and on-site computer repair in Red Deer, Alberta. This policy explains how we collect, use and protect personal information when you create an account, log in, and use the members’ areas of razenet.com, including our online booking system.
We handle personal information in line with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By creating an account or logging in, you agree to the practices described here.
Information we collect
We collect only what we need to run your account and deliver our services.
| Type | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email address, phone number, username, password (stored encrypted) | You, when you register or update your profile |
| Service and booking details | Service address, booked dates and times, services selected, notes about your devices or issue | You, when you book or request support |
| Business details | Company name, billing contact, invoices and payment status | You or your organization, for managed IT clients |
| Technical and log data | IP address, browser and device type, login times, failed login attempts | Collected automatically when you log in |
| Communications | Emails, support messages and form submissions | You, when you contact us |
We do not store full credit card numbers on our site. If you pay online, payment is handled by a third-party payment processor under its own privacy policy.
How we use your information
We use your information to:
- Create and manage your account and verify your identity when you log in
- Schedule, confirm and deliver the services you book, including on-site visits
- Provide managed IT services, support and invoicing to business clients
- Send service-related messages such as booking confirmations, reminders and account notices
- Protect our site and your account, including detecting suspicious logins and preventing fraud
- Meet our legal, tax and accounting obligations
We will only send you marketing emails if you opt in, and every marketing email includes a way to unsubscribe.
Consent
We collect, use and disclose your personal information with your consent, except where the law allows otherwise. You give consent when you register, log in or book a service after being told how your information will be used.
You may withdraw consent at any time by contacting us, subject to legal or contractual limits. If you withdraw consent, we may not be able to keep your account open or provide certain services, and we will tell you what that means for you.
Sharing your information
We do not sell or rent your personal information. We share it only:
- With service providers who help us run our business, such as website hosting, email delivery, payment processing and accounting software. They may use your information only to perform services for us and must protect it.
- With your organization, if your account is set up under a managed IT agreement with your employer or company.
- When required by law, such as in response to a court order or a lawful request from authorities, or to protect the safety of any person.
- In a business transfer, if Razenet is sold or merged, subject to the same protections described here.
Some of our service providers may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country. You can contact our Privacy Officer for more information about our use of service providers outside Canada.
Security and retention
We protect your information with reasonable safeguards, including encrypted (HTTPS) connections, hashed passwords, access limited to staff who need it, and regular software updates. No system is completely secure, so please use a strong, unique password and tell us right away if you think your account has been compromised.
We keep your information only as long as needed for the purposes above or as required by law. Account information is kept while your account is active. Invoices and financial records are kept for the period required by tax law (generally six years in Canada). When information is no longer needed, we securely delete or anonymize it.
You can ask us to close your account and delete your information at any time. We will do so unless we are required to keep certain records by law.
Your rights
You have the right to:
- Ask what personal information we hold about you and how it has been used or disclosed
- Ask us to correct information that is inaccurate or incomplete
- Withdraw your consent, as described above
- Ask us to close your account and delete your information
Most profile details can be updated directly from your account page. For anything else, send a written request to our Privacy Officer. We will respond within 45 days, as required by PIPA, and may need to verify your identity first.
If you are not satisfied with how we handle your concern, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
Children
Our accounts and services are intended for adults and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make significant changes, we will notify account holders by email or a notice when you log in.
Contact us
Questions, requests or complaints about privacy can be sent to our Privacy Officer:
Privacy Officer, Razenet
Email: services@razenet.com
Hours: Monday to Friday, 9:30 am to 4 pm
